With recent importance increasingly being tied to CSR and food safety, responding promptly and efficiently to issues can directly affect the fate of one's company. Marss Japan can be depended on for early crisis resolution thanks to our "beating the crisis" mentality and training.
Important points when dealing with re-calls are "quick judgement", "excellent staff", and "conscientious". First, judge the severity and scale of the re-call and collectively attend to customers. If the re-call is nationwide, our conscientious employees will react swiftly using different tools such as e-mail, DM, and telephone to corrospond with consumers and corporations.
